A moving company is responsible for transporting a customer’s belongings to their new home. They can offer local, long-distance or international moves and are capable of handling residential, commercial and industrial customers. They also may provide specialty services such as auto transportation, storage container service and packing supplies. A good mover will be honest, fair and respectful with their clients. If you are unsure about a moving company, research their track record and customer satisfaction ratings before hiring them.
Start by looking up reviews online and talking to people who have used the service. If a company has lots of negative online reviews, steer clear. Look for a company with a solid reputation and competitive pricing. You should also check the Better Business Bureau or, for interstate moves, the Federal Motor Carrier Safety Administration to see if there are any complaints against them.
Once you’ve narrowed down your options, request an estimate. Some companies moving company madison al allow you to do this on their website, while others will require you to call or visit their office. Be prepared to give a detailed description of the items you need to be moved, as well as the dates and times that work best for your schedule. If you have a lot of large, heavy furniture or delicate items, ask the moving company to do a walk-through of your home with you. This will allow them to give you a more accurate quote.
When comparing quotes, pay special attention to the breakdown of charges. Some companies will try to sneak in extra fees at the end, so read the fine print carefully. You should also look for a company that offers insurance, which protects you in the event of damage or loss.
Be wary of any moving company that demands a large deposit upfront. A legitimate moving company should not require more than 20 percent of the total cost, Michael says. Many will not require any payment until your belongings are delivered, he adds. Also, be sure to put any deposits or payments on a credit card so you can dispute the charge if there’s a problem.
A reputable moving company should be licensed, insured and bonded. You can check a company’s credentials by visiting their website and searching for its U.S. Department of Transportation (USDOT) number or, for local moves, state-specific licenses. If a moving company is not licensed, you should immediately remove them from your options.
A good moving company will remain in contact with their satisfied customers, sending them e-newsletters and postcards to keep them informed of special deals and discounts. It also will connect on social media to stay current with customers, and it will be able to respond quickly to any questions or concerns. A bad moving company will avoid these efforts, focusing instead on attracting new customers. This can cause problems for both the company and its clients. The company might overcharge, underdeliver or simply disappear with your belongings.